Terms and conditions of Service
- DEFINITIONS
1.1 In these Conditions the following expressions shall have the meanings set opposite them:
“the Company” ATS Electrical Solutions Limited and shall include its officers, employees and agents. “the Customer’ the person whose name is specified on the order form and shall include any person for whom the Works are to be carried out at the Customer’s request.
“the Customer’s Premises’ means any place at which the Works are to be carried out at the Customer’s request,
‘the Price” shall mean the Price of the work to be carried out as specified on the quote/invoice/order
“the Works” shall mean the supply and installation at the Customer’s Premises of the goods described on the quote/invoice/order.
BASIS OF SUPPLY
2.1 Subject to the Conditions contained herein, the Customer agrees to purchase and the Company agrees to carry out the Works at the Customer’s Premises in accordance with any written quotation and/or specification of the Company
2.2 No order shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company and the agreement shall at all times prior to the commencement of the Works be subject to:
2.2.1 the receipt of written confirmation received from the Customer whereby they agree to the quoted price
2.2.2 the result of any credit enquiry concerning the Customer which the Company shall in its absolute discretion choose to make being satisfactory to the Company.
2.3 The Company’s employees and/or agents are not authorised to make any representations concerning the Works unless confirmed in writing by the Company.
2.4 Except where the Customer relies on the Company’s written advice, it is the Customer’s responsibility to satisfy himself as to the suitability of the Works for his needs.- CONSENTS AND ACCESS
3.1 The Customer shall at his own expense obtain all necessary consents for the Works, including (without limitation) building regulation and planning consents, consents from neighbours and *umpires.
3.2 The Customer shall give the Company safe and unobstructed access to the Customer’s Premises for the purposes of carrying out the Works and any other obligation of the Company under this Agreement. The Company will carry out the Works during its normal working hours but may on reasonable notice, require the Customer to provide access at other times. - DELIVERY AND INSTALLATION
4.1 Where the Works are to be carried out by any date specified by the Company or the Customer, such date is to be treated as an estimate only and the Company does not guarantee that the Works will be carried out by such date, or accept any liability for failure to meet the date.
4.2 The Customer shall:
4.2.1 provide the Company’s personnel with adequate working space and facilities; and
4.2.2 protect, take-up or remove in time to allow the Company to carry out the Work any furnishings including, without limitation, curtains, carpets and furniture.
4.3 The Company will take all reasonable care in carrying out the Works but accepts no responsibility for damage to internal or external decorations, nor does the Company undertake to decorate or match any interior or exterior finishes.
4.4 Any variations or additions to the Works shall be charged for in addition to the Price.
4.5 The Company will, upon completion of the Works, remove from the Customer’s Premises all rubbish and debris arising from the Works. - CHARGES AND PAYMENTS
5.I Unless he has already paid it, the Customer shall immediately pay to the Company the deposit shown on the order form if previously agreed under quote/invoice/order form.
5.2 Except where the Customer has entered into a credit agreement, the Customer shall pay the balance of the Price upon practical completion of the works.
5.3 Unless otherwise stated charges include delivery of the goods to the Customer’s Premises. - OWNERSHIP AND RISK
6.1 Any goods to be installed as part of the Works delivered to the Customer’s Premises (or Premises to which such goods are delivered at the Customer’s request) shall from the time of delivery be at the Customer’s risk, whether or not installed, except as regards loss or damage caused by the negligence of the Company
6.2 If the Company is delayed in or prevented from carrying out the ‘Works by any date specified under sub-clause 4.1 due to any delay or default on the pan of the Customer. the Company may (in addition to any other remedies) on written notice to the Customer, add to the charges. a reasonable sum in respect of any additional costs thereby incurred.
6.3 Notwithstanding that the Works have been handed over and stand at the Customer’s risk. ownership of the Works shall not pass to the Customer until payment of the Company’s charges in full.
6.4 In the event of threatened seizure of the work, or of appointment of a receiver or liquidator, or any other event entitling the Company to terminate this Agreement under clause 9 the Customer shall immediately notify the Company and the Company shall be entitled to enter the Customer’s premises and repossess the Works. - LIMITATION OF LIABILITY
7.1 Except as provided for under sub-clause 7.3 and 7.4, the Company has no obligation, duty or liability in contract, tort (including negligence, nuisance or breach of statutory duty) or otherwise arising out of or by reason of or in connection with this Agreement.
7.2 In no circumstances shall the Company be liable in contract, tort (including negligence, nuisance and/or breach of statutory duty) or otherwise for loss (Whether direct or indirect) of profits, business or anticipated savings, or for any economic or consequential loss whatsoever. 7.3 The Company does not exclude liability for death or personal injury attributable to negligence.
7.4 The Company does not exclude liability for loss of, or damage to, property directly resulting from the Company’s breach of this Agreement, but the Company’s liability for such loss or damage shall be limited to £100,000 in respect of any one incident or series of incidents whether related or unrelated in any period of 12 months.
7.5 Where the Customer does not buy the Works in the course of a business (or hold itself out as doing so), this Clause 7 does not exclude the undertakings implied by Sections 13,14 and 15 of the Sale of Goods Act 1979 or Sections 2 to S of the Supply of Goods and Services Act 1982, and does not affect the Customer’s statutory rights. Nothing in these Conditions shall be construed as limiting or excluding the Company’s liability under the Consumer Protection Act 1987.
7.6 The Company shall not be liable for any failure to comply with the obligations of this Agreement where the failure is due to circumstances beyond the Company’s reasonable control, including, without limitation, Act of God, war, civil disturbance, flood, lightning or fire; industrial action or lockouts; the act or omission of Government or any agency thereof; a failure or delay attributable to any electricity or telecommunications network; the act or omission of any party for whom the Company is not responsible. - GUARANTEE
8.1 The Company will make good by rectification, repair or replacement or at its option by the supply of replacement parts, faults or defects which, under proper use, appear in the Works within the period of one year (unless otherwise specified in writing) after the Works have been accepted or deemed to have been accepted and arise solely from faulty material or workmanship or faulty design (other than a design made, furnished or specified by the Customer) provided that:
8.1.1 The Works have been properly kept, used and maintained in strict accordance with the manufacturer’s or the Company’s instructions, if any, and have not been modified except with the Company’s prior consent;
8.1.2 the fault is not due to accidental or wilful damage; fair wear and tear, interference with the Works by the Customer or a third party;
8.1.3 the Customer makes no further use of the Works after the defect has been or ought to have been discovered.
8.2 The Company’s guarantee shall be conditional upon:
8.2.1 All monies due to the Company under this Agreement or any associated credit sales agreement having been paid when due; and
8.2.2 The production by the Customer of the Company’s order form as record of the Customer’s order.
8.3 All guarantee work will be carried out during normal working hours - TERMINATION
9.1 Without prejudice to other rights the Company shall have the right to terminate this Agreement forthwith at any time and to claim for any resulting losses or expenses if the Customer:
9.1.1 is in breach of any obligation under this Agreement and fails to remedy the breach within 21 days of notice requiring him to do so; or
9.1.2 has a receiving order in bankruptcy made against him or seeks or agrees any arrangement with creditors or being a company has a receiver manager or administrator appointed over any of its undertaking or assets or enters into liquidation (other than a member’s voluntary liquidation).
9.2 In the event of the Company becoming entitled to terminate this Agreement the Company will be entitled (in addition to the payment of charges otherwise outstanding under the terms of this Agreement) to the payment of all sums payable in respect of any breach by the Customer of the terms of this Agreement and all expenses and legal fees incurred in enforcing the Company’s rights under this Agreement. - ASSIGNMENT AND SUB-CONTRACTING
This Agreement is personal to the Customer and the Customer shall not at any time assign. pledge, mortgage, transfer or otherwise dispose in whole or in part of any or all rights under this Agreement except as expressly allowed by the terms of this Agreement. The Company may at any time assign, pledge, mortgage, transfer Of otherwise dispose in which or in part all rights under this Agreement and shall have the right to sub-contract or delegate the performance of its obligations arising under this Agreement without the prior consent of the Customer - ENTIRE AGREEMENT
The Customer acknowledges that. without prejudice to liability for fraudulent misrepresentation, this document contains the entire terms of the Agreement and supersedes all prior oral or written communications No variation of them: terms shall have effect unless agreed in writing by the Company and the Customer. These terms shall not be replaced he any terms proposed by the Customer
Privacy Policy
ATS Electrical Solutions Limited are committed to protecting all customer data. This Privacy Policy explains why, when and how we collect data and the conditions in terms of when it may be disclosed to other individuals or businesses, and more importantly, what choices you have over your data. This Policy relates to this website, our services and any other communication platforms. By using this website you are bound by this Policy and agree in full.
Occasionally we might edit this Policy so please check back regularly and contact us if you are dissatisfied with any changes made. Please send questions or complaints to info@atselectricalsolutions.co.uk or via our contact page.
SUMMARY
Here’s a summary of our Privacy Policy.
1. WHO ARE WE?
ATS Electrical Solution Limited is an electrical company that provides electrical solutions, we operate within Warwickshire County and surrounding villages in UK.
2. HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you contact us to enquire about our services.
3. WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?
We collect information to enable us to fulfil our obligations to our Customers, and to respond to business enquiries. We also collect and use information to improve our services and conduct our own internal online marketing.
3.0. Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
3.1. Children’s information
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us immediately.
3.2. Third Parties
We will not sell or rent your information to third parties.
We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.
3.3. Details
The following details outlines the personal data we collect and for what purpose:
- Email & Invoicing – Your email address, telephone number and your home address or Business Address. This allows initial and ongoing communication to prospects, clients, suppliers, etc. in order to provide the level of service we strive to achieve for our clients. Email data will be retained until a clear request has been made for deletion. Invoicing data will be stored indefinitely, for ongoing invoicing and accounting records.
- Property access – security gate codes or keys, upon agreement we will obtain either keys or security code for the security gates to your Business or your home.
- Analytics –We use Google Analytics and you can request for the removal of your data at any time. Your data collected via Google Analytics may also be used for the purposes of retargeting on other 3rd party platforms such as Facebook.
4. CONTROLLING YOUR INFORMATION
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. Want to exercise these rights? Please email info@atselectricalsolutions.co.uk including your email address in the first instance. From here we can then discuss your concerns and work quickly to find a solution that satisfies your request.
4.0. Requesting a copy of your information
You may request a copy of any data we hold about you. Upon request, we will provide information containing the personal data we hold on record about you.
4.1. Updating or correcting your information
The accuracy of your information is important. If the information we hold on you is inaccurate or out of date, please contact us so we may correct our records.
4.2. Deleting your information
You have the right to request the deletion for any of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
4.3. Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
5. SECURITY
ATS Electrical Solutions Limited take security very seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
- Data minimisation
- Password best practice
- Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
- Staff training and accountability on data protection
6. DATA BREACHES
Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Complete Electricians will promptly notify you of any unauthorised access to your personal information.
7. COMPLAINTS
If you wish raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).